At Horsemperor, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
1. Returns
You may request a return within 14 days of receiving your order. To be eligible:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
To initiate a return, please email us at horsemperor@gmail.com with your order number and reason for return.
2. Refunds
Once we receive and inspect your return:
- We’ll notify you via email.
- Approved refunds will be processed to your original payment method within 7–10 business days.
3. Exchanges
We only replace items if they are defective or damaged. Contact us with photos of the issue.
4. Shipping Costs
- Return shipping is the customer’s responsibility unless the product is defective or incorrect.
- Original shipping charges are non-refundable.